Collections Specialist, AR & Disputes

Global Guardian, LLC; McLean (VA); On-site; USD 60,000 - 70,000; Full time

Job summary

Global Guardian is seeking a Collections Specialist in McLean, VA to manage end-to-end accounts receivable collections, protecting cash flow and maintaining customer relationships. You will collaborate with Billing, Operations, Sales, Account Management, and Legal to collect past-due balances and resolve disputes.

The role requires 2+ years in collections, a degree in accounting or finance, strong Excel and ERP proficiency, and a professional, empathetic communication style.

Qualifications

• 2+ years of experience in collections, accounts receivable, or a related accounting function.
• Associate's or bachelor's degree in accounting, finance, business, or equivalent practical experience.
• Working knowledge of the order-to-cash process, including invoicing, cash application, and AR aging.
• Strong verbal and written communication skills, with the ability to remain professional, persuasive, and empathetic in difficult conversations.
• Proficiency in Microsoft Excel and Outlook, and comfort working in an ERP or accounting system.
• Strong organization, time management, and follow-through, with the ability to manage a high volume of accounts and competing priorities.
• High attention to detail and a commitment to accuracy and confidentiality.

Responsibilities

• Review accounts receivable aging reports daily and prioritize outreach based on balance, age, and risk.
• Contact customers by phone, email, and written notice to secure payment or a documented payment commitment on past-due invoices.
• Follow the company's standard collections cadence, including reminders, past-due notices, and final demand communications.
• Escalate delinquent accounts to the Accounting Manager and Legal in accordance with the accounting-to-legal escalation process, and support credit holds or service suspensions when appropriate.
• Track promises to pay and follow up promptly on missed commitments.
• Investigate billing discrepancies, short payments, and disputed invoices, and coordinate with Billing, Sales, and Customer Success to resolve them quickly.
• Assist with applying customer payments and reconciling unapplied cash, credits, and deposits to open invoices.
• Identify root causes of recurring payment delays and recommend process improvements.

Skills

Accounts receivable

Customer communication

Attention to detail

Time management

Professional demeanor

Microsoft Excel

Outlook

Education

Associate's or Bachelor's degree in accounting/finance/business

Tools

NetSuite

ERP systems

ERP accounting system

Job description

Global Guardian is seeking a Collections Specialist in McLean, VA to manage end-to-end accounts receivable collections, protecting cash flow and maintaining customer relationships. You will collaborate with Billing, Operations, Sales, Account Management, and Legal to collect past-due balances and resolve disputes.

The role requires 2+ years in collections, a degree in accounting or finance, strong Excel and ERP proficiency, and a professional, empathetic communication style.