Collections Specialist: Field & Office Payments

Farmers Home Furniture; Cairo (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Farmers Home Furniture seeks a delinquency specialist to locate, notify, and secure payments from customers with past due balances. Contact by text or phone, review terms, and document all interactions. Travel to customers’ homes may be required to collect payments or assist with repossessions with store manager approval.

The role requires attention to detail, data entry, and adherence to policies. A high school diploma and a valid driver’s license are required; six months in collections or

Qualifications

• High School Diploma or GED required; six months experience in payment collections or general office procedures.
• Must possess and maintain a valid State Driver’s License.
• Excellent communication and customer service skills.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment.
• Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers.
• Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
• Logs details of work activities on a daily, weekly, and monthly basis.
• Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate.
• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by the Store Manager.
• Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

Skills

Customer service

Communication skills

Problem solving

Verbal aptitude

Education

High School Diploma or GED

Job description

Farmers Home Furniture seeks a delinquency specialist to locate, notify, and secure payments from customers with past due balances. Contact by text or phone, review terms, and document all interactions. Travel to customers’ homes may be required to collect payments or assist with repossessions with store manager approval.

The role requires attention to detail, data entry, and adherence to policies. A high school diploma and a valid driver’s license are required; six months in collections or