Collections Specialist - Delinquent Accounts

Farmers Home Furniture; Lavonia (GA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Farmers Home Furniture in Lavonia, GA is seeking a Collections Associate to locate and secure delinquent payments from customers. The role involves contacting customers by text or phone, reviewing sales terms, and logging all activity.

You will handle payments, maintain a cash drawer, and may assist with repossessions or legal actions as directed; the position emphasizes accuracy, discretion, and customer service.

Formación

• High School Diploma or GED mandatory.
• Six months of experience in payment collections or general office procedures.
• Valid State Driver's License required.

Responsabilidades

• Sends text messages, mails form letters and/or late charge notices to encourage payment of delinquent accounts.
• Confers with customers by text or telephone to determine reasons for overdue payments and review terms of sales or credit contracts.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts to customer accounts.
• Maintains and balances cash drawer; ensures drawer is locked when unattended and the key is with the Store Manager or assigned personnel.
• Travels to customers' homes to collect late payments and assists with repossessions upon approval.
• Prepares paperwork prior to legal action for severely delinquent accounts.
• Initiates credit investigations by telephone for new credit applicants under supervision.
• Logs details of work activities daily, weekly, and monthly.

Educación

High School Diploma or GED

Descripción del empleo

Farmers Home Furniture in Lavonia, GA is seeking a Collections Associate to locate and secure delinquent payments from customers. The role involves contacting customers by text or phone, reviewing sales terms, and logging all activity.

You will handle payments, maintain a cash drawer, and may assist with repossessions or legal actions as directed; the position emphasizes accuracy, discretion, and customer service.