Collections Specialist — Delinquency Resolution (Evenings)

Foundation Finance Company, LLC; Kansas City (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Day-one Health Benefits

Life and Disability Insurance

Flexible work environment

Casual dress code

Job summary

Foundation Finance Company, LLC in the United States is seeking an Account Servicing Specialist I to assess past-due accounts, contact customers, and drive resolution per policy. The role handles complex questions from frontline staff and supports collections processes with timely outbound calls.

Responsibilities include processing credit card payments, explaining interest and statements, and documenting all notes per procedures.

Qualifications

• High school diploma required.
• Minimum 1 year experience in customer service or collections preferred.
• Proficient with Word, Excel, Internet and email.
• Strong verbal and written communication skills; professional phone presence.
• Good typing speed and accuracy.

Responsibilities

• Assess past due accounts and contact customers to resolve delinquency.
• Handle more complex account questions from the customer service team.
• Perform outbound calls to resolve delinquency and offer relief options per policy.
• Process over-the-phone payments (credit cards).
• Document notes in all required systems per processes.
• Adapt to changes in products and procedures.

Skills

Communication skills

Typing

Phone presence

Time management

Education

High school diploma

Tools

Word

Excel

Internet

Email

Job description

Foundation Finance Company, LLC in the United States is seeking an Account Servicing Specialist I to assess past-due accounts, contact customers, and drive resolution per policy. The role handles complex questions from frontline staff and supports collections processes with timely outbound calls.

Responsibilities include processing credit card payments, explaining interest and statements, and documenting all notes per procedures.