Collections Specialist: Debt Resolution & Negotiations

American Credit Acceptance; Forest Park (GA); On-site; USD 38,000 - 54,000; Full time

Job summary

American Credit Acceptance in Forest Park, GA is seeking a collections specialist to manage delinquent accounts and drive recoveries. You will initiate calls, negotiate payment plans, and document activity in our systems.

You should have 1–3+ years in collections or related fields, strong communication skills, and experience with auto-dialers and skip-tracing tools. This role is fast-paced and goal-driven with performance incentives.

Qualifications

• High School Diploma or GED required.
• Strong communication skills (verbal and written).
• Ability to navigate multiple computer systems.
• 1-3+ years of collections experience or related roles.
• Experience using an auto-dialer system.
• Proven history of meeting or exceeding performance goals.

Responsibilities

• Manage a portfolio of delinquent accounts from early to high-risk (31+ days past due).
• Initiate and receive calls (manual and auto-dialer) to resolve balances.
• Negotiate payment arrangements and establish clear next steps.
• Assess customer situations within policy guidelines.
• Utilize skip-tracing tools to locate updated information.
• Document account activity accurately and thoroughly.
• Handle escalated calls professionally.
• Work toward monthly performance goals with a focus on customer experience.

Skills

Strong communication skills

Ability to navigate multiple computer

1-3+ years collections experience

Demonstrated history of meeting goals

Stable work history

Education

High School Diploma or GED

College coursework or degree

Tools

Auto-dialer system

Skip-tracing tools

Job description

American Credit Acceptance in Forest Park, GA is seeking a collections specialist to manage delinquent accounts and drive recoveries. You will initiate calls, negotiate payment plans, and document activity in our systems.

You should have 1–3+ years in collections or related fields, strong communication skills, and experience with auto-dialers and skip-tracing tools. This role is fast-paced and goal-driven with performance incentives.