Servicing Specialist - No Weekends (Forest Park, GA)

American Credit Acceptance; Forest Park (GA); On-site; USD 38,000 - 54,000; Full time

Job summary

American Credit Acceptance in Forest Park, GA is seeking a collections specialist to manage delinquent accounts and drive recoveries. You will initiate calls, negotiate payment plans, and document activity in our systems.

You should have 1–3+ years in collections or related fields, strong communication skills, and experience with auto-dialers and skip-tracing tools. This role is fast-paced and goal-driven with performance incentives.

Qualifications

• High School Diploma or GED required.
• Strong communication skills (verbal and written).
• Ability to navigate multiple computer systems.
• 1-3+ years of collections experience or related roles.
• Experience using an auto-dialer system.
• Proven history of meeting or exceeding performance goals.

Responsibilities

• Manage a portfolio of delinquent accounts from early to high-risk (31+ days past due).
• Initiate and receive calls (manual and auto-dialer) to resolve balances.
• Negotiate payment arrangements and establish clear next steps.
• Assess customer situations within policy guidelines.
• Utilize skip-tracing tools to locate updated information.
• Document account activity accurately and thoroughly.
• Handle escalated calls professionally.
• Work toward monthly performance goals with a focus on customer experience.

Skills

Strong communication skills

Ability to navigate multiple computer

1-3+ years collections experience

Demonstrated history of meeting goals

Stable work history

Education

High School Diploma or GED

College coursework or degree

Tools

Auto-dialer system

Skip-tracing tools

Job description

Description

• Manage a portfolio of delinquent accounts ranging from early to high-risk (31+ days past due)
• Initiate and receive calls (manual and auto-dialer) to resolve outstanding balances
• Negotiate payment arrangements and establish clear next steps
• Assess customer situations and make informed decisions within policy guidelines
• Utilize skip-tracing tools to locate updated customer information
• Document account activity accurately and thoroughly
• Handle escalated calls professionally
• Work toward monthly performance goals while maintaining a respectful customer experience This role is fast-paced and metrics-driven. Success requires consistency, accountability, and the ability to stay focused and solution-oriented throughout the day.

What Makes You a Strong Fit

• You are comfortable asking for payment and discussing financial obligations
• You can stay calm and professional during challenging conversations
• You balance empathy with firmness
• You are motivated by goals and performance incentives
• You are coachable and continuously looking to improve
• You bring sound judgment and attention to detail

Qualifications Required

• High School Diploma or GED
• Strong communication skills (verbal and written)
• Ability to navigate multiple computer systems
• Stable work history Preferred
• 1-3+ years of collections experience
• OR experience in customer service, sales, or another role requiring negotiation and goal achievement
• Experience using an auto-dialer system
• Demonstrated history of meeting or exceeding performance goals
• College coursework or degree

--- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. California Privacy Notice As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice.