Collections Specialist II (Mid-Complex Delinquencies)

Atlanta Postal Credit Union; Atlanta (GA); On-site; USD 30,000 - 37,000; Full time

Job summary

Center Parc Credit Union in Atlanta, GA seeks a Collector II to manage mid-to-complex delinquent accounts and negotiate payment solutions with members. The role involves inbound and outbound calls, documenting interactions, and ensuring policy compliance.

Ideal candidates have 3+ years of direct collections experience, a high school diploma or equivalent, and proficiency in MS Office. This is a full-time, on-site position in the Atlanta area.

Qualifications

• Requires high school diploma or equivalent.
• 2 years related financial services or account resolution experience.
• 3 years of direct collections experience.
• Proficiency with MS Office.

Responsibilities

• Receive and handle calls to resolve delinquent accounts.
• Negotiate payment arrangements and escalate as needed.
• Document all interactions in the system.
• Follow policies and regulatory requirements.

Skills

First-party collections

Customer service

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

MS Office

Symitar

Elle

Temenos

Job description

Center Parc Credit Union in Atlanta, GA seeks a Collector II to manage mid-to-complex delinquent accounts and negotiate payment solutions with members. The role involves inbound and outbound calls, documenting interactions, and ensuring policy compliance.

Ideal candidates have 3+ years of direct collections experience, a high school diploma or equivalent, and proficiency in MS Office. This is a full-time, on-site position in the Atlanta area.