Collections Specialist: Debt Recovery & Negotiation

Purpose Financial Services, inc.; Spartanburg (SC); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Purpose Financial/Advance America is seeking a Collections Specialist to contact customers and negotiate payment arrangements for overdue accounts. The role requires effective telephone communication, adherence to policies, and a commitment to achieving revenue targets.

On-site position in Spartanburg, SC with potential weekend hours as needed. Requirements include a High School Diploma or GED and 1+ year in call center or customer service; 3 years in collections and Spanish bilingual abilities

Qualifications

• High School Diploma or GED required.
• Minimum 1 year call center or customer service experience.
• 3 years of collections experience preferred; Spanish bilingual preferred.
• Strong negotiation and problem-solving skills.

Responsibilities

• Contact customers to collect payments on overdue or defaulted loans.
• Negotiate payment plans based on company guidelines.
• Initiate inbound and outbound calls to collect debts.
• Maintain compliance with corporate policies and information security standards.
• Aim to meet revenue targets and call quality objectives.

Skills

Call center experience

Negotiation

Communication skills

Bilingual Spanish

Education

High School Diploma or GED

Job description

Purpose Financial/Advance America is seeking a Collections Specialist to contact customers and negotiate payment arrangements for overdue accounts. The role requires effective telephone communication, adherence to policies, and a commitment to achieving revenue targets.

On-site position in Spartanburg, SC with potential weekend hours as needed. Requirements include a High School Diploma or GED and 1+ year in call center or customer service; 3 years in collections and Spanish bilingual abilities