Delinquency Resolution Specialist

American Credit Acceptance; Spartanburg (SC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Monthly incentive

Job summary

American Credit Acceptance in Spartanburg, SC is seeking a Servicing Specialist to manage delinquent accounts, discuss payment options, and help customers move toward viable solutions while protecting portfolio performance.

You will negotiate payments, contact customers, and document activities in a fast-paced, metrics-driven environment. This role requires resilience, strong communication, and a customer-focused approach onsite.

Qualifications

• High School Diploma or GED is required.
• Strong communication skills (verbal and written).
• Ability to navigate multiple computer systems.
• Stable work history.
• 1–3+ years of collections experience preferred.
• Experience in customer service, sales, or similar roles involving negotiation and goals.
• Experience using an auto-dialer system.
• Proven history of meeting or exceeding performance goals.
• College coursework or degree preferred.

Responsibilities

• Manage a portfolio of delinquent accounts ranging from early to high-risk (31+ days past due).
• Initiate and receive calls (manual and auto-dialer) to resolve outstanding balances.
• Negotiate payment arrangements and establish clear next steps.
• Assess customer situations and make informed decisions within policy guidelines.
• Utilize skip-tracing tools to locate updated customer information.
• Document account activity accurately and thoroughly.
• Handle escalated calls professionally.
• Work toward monthly performance goals while maintaining a respectful customer experience.

Skills

Strong communication skills

Education

High School Diploma or GED

Tools

Auto-dialer system

CRM software

Job description

American Credit Acceptance in Spartanburg, SC is seeking a Servicing Specialist to manage delinquent accounts, discuss payment options, and help customers move toward viable solutions while protecting portfolio performance.

You will negotiate payments, contact customers, and document activities in a fast-paced, metrics-driven environment. This role requires resilience, strong communication, and a customer-focused approach onsite.