Delinquency Resolution Specialist - AR Collections

The Cato Corporation; Charlotte (NC); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Drug-free workplace

Age 18+ required

Job summary

The Cato Corporation in Charlotte, NC is seeking a Collections Specialist to reduce account receivable delinquency through effective telephone communication and negotiated payments. This role may involve dialer-based collections and assignment to collector queues.

You will handle delinquent customers professionally, follow FDCPA guidelines, and support cross-functional initiatives as needed. High School Diplom, and customer service/collections experience preferred; 18+ required.

Qualifications

• Strong verbal and written communication skills.
• Customer service oriented.
• Ability to work under pressure in a professional manner.
• Customer Service and/or collection experience preferred.

Responsibilities

• Contact delinquent customers via telephone to negotiate payments and resolve current delinquency.
• Ability to handle customers in professional manner.
• Utilize and follow guidelines in accordance to the Fair Debt Collection Practice Act and the Cato Corporation /Cedar Hill National Bank Privacy Policy and the Bank Secrecy Act.
• Demonstrate initiative to contact customers by utilization of available resources.
• Support special projects and cross-functional initiatives as assigned.

Skills

Strong verbal & written communication

Customer service oriented

Ability to work under pressure

Education

High School Diplom

Job description

The Cato Corporation in Charlotte, NC is seeking a Collections Specialist to reduce account receivable delinquency through effective telephone communication and negotiated payments. This role may involve dialer-based collections and assignment to collector queues.

You will handle delinquent customers professionally, follow FDCPA guidelines, and support cross-functional initiatives as needed. High School Diplom, and customer service/collections experience preferred; 18+ required.