Collections Specialist - 60-Day Delinquencies (On-site)

Westlake Financial; Las Vegas (NV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance and Long-term disabled

401K matching

Employee Stock Ownership Program

Wellness Programs

Paid Vacations

Paid Sick days

Job summary

Westlake Financial is seeking a 60-Day Collector in Las Vegas, NV, on-site. The role focuses on reducing delinquencies by contacting customers 31–60 days past due, arranging payment plans, and meeting performance targets. You will use effective communication, negotiation, and problem-solving to protect the portfolio.

Responsibilities include outbound calls, skip-tracing when needed, and teamwork to achieve department goals while adhering to FDCPA and company standards.

Qualifications

• Type at least 35 WPM and have strong data-entry skills.
• Experience in credit card collections or related financial services preferred.
• Excellent communication and negotiation abilities with professional phone etiquette.
• Flexible schedule and willingness to work overtime and weekends.
• Able to multitask and stay organized in a fast-paced environment.
• Understanding of collection laws including FDCPA.

Responsibilities

• Negotiate payment plans with customers.
• Meet and exceed daily and monthly goals.
• Make outbound calls to secure payments or arrange settlements.
• Collaborate with teammates to support department goals.
• Handle high-volume calls in a fast-paced setting.
• Use skip-tracing tools to locate customers or collateral.
• Reduce delinquencies within assigned queue.
• Follow company policies to ensure accuracy and compliance.

Skills

Typing speed 35 WPM

Excellent communication

Negotiation

Data-entry

Multitasking

Proficient in Excel & Outlook

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Job description

Westlake Financial is seeking a 60-Day Collector in Las Vegas, NV, on-site. The role focuses on reducing delinquencies by contacting customers 31–60 days past due, arranging payment plans, and meeting performance targets. You will use effective communication, negotiation, and problem-solving to protect the portfolio.

Responsibilities include outbound calls, skip-tracing when needed, and teamwork to achieve department goals while adhering to FDCPA and company standards.