Auto Finance Collections Specialist

Hankey Group; Las Vegas (NV); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance

Flexible Spending Account

401K matching

Employee Stock Ownership Program

Job summary

Westlake Financial in Las Vegas, NV is seeking a 60-Day Collector to reduce delinquencies and protect our portfolio. You'll contact customers 31–60 days past due to establish workable payment plans and prevent loan losses.

Responsibilities include negotiating arrangements, meeting daily/monthly goals, making outbound calls, and collaborating with the team to achieve department targets. FDCPA knowledge and strong Excel/Outlook skills are advantageous.

Qualifications

• 2+ years of experience in a collections environment.
• Clear understanding of FDCPA and debt collection laws.
• Strong communication, negotiation, and phone etiquette.
• Proficient in Excel and Outlook.

Responsibilities

• Negotiate with customers to develop payment plans that fit their individual situations.
• Meet and exceed daily and monthly goals while maintaining quality and compliance standards.
• Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies.
• Collaborate with teammates and contribute to the department’s overall success.
• Manage a high volume of calls efficiently and professionally in a fast-paced environment.
• Use skip-tracing tools to locate customers or collateral when needed.
• Work closely with repossession agents to secure collateral when necessary.
• Reduce delinquency within your assigned queue and contribute to department-wide goals.
• Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

Skills

Typing 35 WPM

Negotiation

Phone etiquette

Excel

Data entry

Teamwork

Multitasking

Education

High school diploma

Tools

Outlook

Job description

Westlake Financial in Las Vegas, NV is seeking a 60-Day Collector to reduce delinquencies and protect our portfolio. You'll contact customers 31–60 days past due to establish workable payment plans and prevent loan losses.

Responsibilities include negotiating arrangements, meeting daily/monthly goals, making outbound calls, and collaborating with the team to achieve department targets. FDCPA knowledge and strong Excel/Outlook skills are advantageous.