60-Day Auto Collections Specialist

Midway Auto Group; Dallas (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K matching

Paid vacation & holidays

Employee wellness programs

Job summary

Westlake Financial is seeking a 60-Day Collector in Dallas, TX to reduce delinquencies and protect our portfolio. You’ll work with customers 31–60 days past due, using negotiation and persistence to develop workable payment plans and prevent loan losses.

You will negotiate payment arrangements, meet daily goals, and handle high volumes of outbound calls in a fast-paced, on-site environment. Strong Excel/Outlook skills and FDCPA knowledge are essential.

Qualifications

• Requires ability to type at least 35 WPM and strong data-entry skills.
• Excellent communication and negotiation abilities with professional phone etiquette.
• Flexible schedule with willingness to work overtime and weekends.
• Able to multitask effectively in a fast-paced environment.
• Understanding of collection laws, including the FDCPA.
• Proficient in MS Excel and Outlook; comfortable with web apps.
• Team-oriented with a positive, dependable attitude.
• 2+ years of experience in collections preferred.
• Auto collections experience and knowledge of repossession or skip tracing preferred.
• High school diploma or equivalent required.

Responsibilities

• Negotiate with customers to develop payment plans.
• Meet and exceed daily and monthly goals while maintaining quality and compliance.
• Make outbound calls to secure payments or timely arrangements.
• Collaborate with teammates to support department goals.
• Handle a high volume of calls professionally.
• Use skip-tracing tools to locate customers or collateral when needed.
• Work with repossession agents to secure collateral when necessary.
• Reduce delinquency in assigned queue and contribute to overall goals.
• Follow company policies to ensure accuracy and customer satisfaction.

Skills

Typing 35 WPM

Negotiation

Communication

Multitasking

Microsoft Excel

Microsoft Outlook

Teamwork

FDCPA knowledge

Collections experience

Overtime/Weekend availability

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Job description

Westlake Financial is seeking a 60-Day Collector in Dallas, TX to reduce delinquencies and protect our portfolio. You’ll work with customers 31–60 days past due, using negotiation and persistence to develop workable payment plans and prevent loan losses.

You will negotiate payment arrangements, meet daily goals, and handle high volumes of outbound calls in a fast-paced, on-site environment. Strong Excel/Outlook skills and FDCPA knowledge are essential.