Credit Card Collections Associate – 60‑Day Focus

Midway Auto Group; Las Vegas (NV); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance and LTD

401K matching

Employee Stock Ownership Program

Job summary

Westlake Financial is seeking an Account Manager I for Credit Card collections in Las Vegas, NV. This on-site role focuses on reducing delinquencies by negotiating payment plans with customers who are 31–60 days past due.

You will make outbound calls, meet daily and monthly goals, and collaborate with teammates to protect our portfolio. A high school diploma and 2+ years in collections are preferred.

Qualifications

• Type at least 35 WPM with solid data-entry skills.
• Some experience in credit card collections or related financial services is preferred.
• Excellent communication and negotiation abilities with professional phone etiquette.
• Flexible schedule; overtime and weekends may be required.
• Able to multitask and stay organized in a fast-paced environment.
• Understanding of collection laws, including the FDCPA.
• Proficient in Excel and Outlook; comfortable with web apps.

Responsibilities

• Negotiate with customers to develop payment plans.
• Meet and exceed daily and monthly goals.
• Make outbound calls for timely payments or arrangements.
• Collaborate with teammates to support department goals.
• Manage a high volume of calls professionally in a fast-paced setting.
• Use skip-tracing tools to locate customers when needed.
• Follow company policies to ensure accuracy and compliance.

Skills

Typing 35 WPM

Credit card collections

Excel & Outlook

Phone etiquette

Multi-tasking

FDCPA knowledge

Team player

2+ years experience

Education

High school diploma or equivalent

Tools

Microsoft Excel

Outlook

Job description

Westlake Financial is seeking an Account Manager I for Credit Card collections in Las Vegas, NV. This on-site role focuses on reducing delinquencies by negotiating payment plans with customers who are 31–60 days past due.

You will make outbound calls, meet daily and monthly goals, and collaborate with teammates to protect our portfolio. A high school diploma and 2+ years in collections are preferred.