Auto Finance Collections Specialist (30–59 Days)

Western Funding, Inc.; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance and Long-term disablity

401K matching

Employee Stock Ownership Program

Career Path Opportunities

Job summary

Western Funding Inc. in Las Vegas, NV seeks an Account Representative to handle inbound and outbound calls and assist customers in the early stages of collections.

You will work on accounts 30–59 days past due, proposing payment solutions and performing light skip-tracing as needed. You will join a team that trains, supports growth, and emphasizes internal advancement while maintaining compliance with applicable collection laws and company policies.

Qualifications

• High School diploma required.
• At least 2 years of experience in unsecured or sub-prime auto finance collections.
• Excellent communication, negotiation and writing skills.
• Knowledge of state and federal laws applicable to collections, including the FDCPA, TCPA and Robbins-Rosenthal Act.
• Must be able to maintain an 8-hour shift Monday-Friday; flexible schedule; weekends and overtime.
• Capable of working in a high-pressure, high-volume environment.
• Goal oriented with a desire for improvement and advancement.
• Able to communicate and work amicably with diverse teams.

Responsibilities

• Manage a queue of accounts within the 30-59 days past due delinquency range to prevent loan losses through progressive collection efforts. Making both inbound and outbound calls throughout the day.
• Negotiate with customers to create payment solutions based on individual circumstances
• Conduct light skip-tracing activity to generate potential leads on customer or collateral
• Review and submit accounts for repossession activity based on mitigating factors
• Execute collection efforts as directed by the department manager
• Actively participate in team and department meetings to improve workflow, collection processes and department efficiencies
• Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology

Skills

Communication skills

Negotiation

Writing skills

High-pressure environment

Education

High School diploma

Tools

Daybreak

MS Excel

MS Outlook

Skip Tools

E-collect

411.com

Job description

Western Funding Inc. in Las Vegas, NV seeks an Account Representative to handle inbound and outbound calls and assist customers in the early stages of collections.

You will work on accounts 30–59 days past due, proposing payment solutions and performing light skip-tracing as needed. You will join a team that trains, supports growth, and emphasizes internal advancement while maintaining compliance with applicable collection laws and company policies.