Collections Specialist

Elizabeth Rosario Law, PLC; Charlotte (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

Paid Holidays

401(k) with Company Match

Monthly Performance Incentives

Job summary

Elizabeth Rosario Law, PLC is seeking a Bilingual Collections Specialist (English/Spanish) to join our Finance team in Charlotte, NC. You will work directly with clients to resolve balances, establish payment arrangements, and provide exceptional service throughout the collections process.

This role is ideal for someone with collections, customer service, call center, or account management experience who thrives in a fast-paced environment and responds to performance-based incentives.

Qualifications

• Fluent in English and Spanish (written and verbal).
• Experience in collections, customer service, call center, or related role.
• Strong communication and negotiation skills.
• Ability to manage sensitive conversations professionally.
• Basic computer and data entry skills.

Responsibilities

• Contact clients by phone, email, and text regarding past-due balances
• Negotiate payment plans and secure payment commitments
• Follow up on delinquent accounts and broken payment promises
• Document all collection activities and client interactions accurately
• Investigate account issues and billing concerns
• Maintain professional, empathetic, and solution-oriented client interactions
• Meet collection goals, productivity standards, and quality expectations
• Collaborate with internal teams to resolve client concerns

Skills

Bilingual communication

Negotiation

Customer service

Time management

Data entry

Education

High School Diploma or GED

Tools

CRM systems

Job description

Are you a confident communicator who enjoys helping people find solutions while achieving results?

We are seeking a Bilingual Collections Specialist (English/Spanish) to join our growing Finance team. In this role, you will work directly with clients to resolve outstanding balances, establish payment arrangements, and provide exceptional service throughout the collections process.

This is an excellent opportunity for someone with collections, customer service, call center, or account management experience who enjoys working in a fast-paced environment and is motivated by performance-based incentives.

What You'll Do

• Contact clients by phone, email, and text regarding past-due balances
• Negotiate payment plans and secure payment commitments
• Follow up on delinquent accounts and broken payment promises
• Document all collection activities and client interactions accurately
• Investigate account issues and billing concerns
• Maintain professional, empathetic, and solution-oriented client interactions
• Meet collection goals, productivity standards, and quality expectations
• Collaborate with internal teams to resolve client concerns

What We're Looking For

Required Qualifications

• Fluent in English and Spanish (written and verbal)
• High School Diploma or GED
• At least 2 years of experience in collections, customer service, call center, or a related role
• Strong communication and negotiation skills
• Ability to manage sensitive conversations professionally
• Basic computer and data entry skills
• Strong organizational and time management abilities

Preferred Qualifications

• Experience working with CRM, collections, or accounting systems
• Familiarity with accounts receivable processes
• Experience meeting production goals and performance metrics

What Makes You Successful

• Excellent phone presence
• Persistence and resilience
• Customer-focused mindset
• Ability to manage multiple priorities
• Goal-oriented approach to collections

Why Join Us?

We believe our people are our greatest asset. We offer:

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Monthly Performance Incentives