Collections Specialist

Watercressgroup; West Des Moines (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Incentive pay after 90 days

Bilingual pay incentive

Job summary

Watercressgroup is seeking a Collections Specialist to ensure timely collection of outstanding debts and maintain accurate records. You will contact clients, negotiate payment terms, resolve billing discrepancies, and escalate complex cases as needed.

The role requires at least an associate or bachelor’s degree and 2 years in collections, with strong communication, negotiation, and problem-solving skills. The office is in West Des Moines, IA, with a 10 AM – 7 PM schedule and a starting rate of

Qualifications

• Associate or Bachelor's degree preferred; an equivalent combination of education and experience may be considered.
• Minimum of 2 years' experience in a collections position.

Responsibilities

• Respond to customer inquiries.
• Handle collection accounts with speed and accuracy while maintaining professionalism
• Complete collection phone calls to meet required performance standards
• Meet and strive to exceed prescribed performance metrics
• Confirm and/or negotiate payment arrangements
• Research any customer account discrepancies
• Maintain established objectives for delinquency, repossessions, and net losses
• Stay informed of any changes to policies and procedures
• Must maintain strict confidentiality
• Willing to work flexible schedules, weekends, and holidays as necessary in order to meet business needs
• Escalate more complex or difficult issues to their Team Leader
• Ability to make recommendations to Team Leader on unique collection cases

Skills

Collections knowledge

Excellent communication

Proactive problem-solving

Education

Associate or Bachelor's degree

Job description

As a Collections Specialist, you will play a vital role in our financial operations by ensuring timely collection of outstanding debts. Your responsibilities will include contacting clients to negotiate payment terms, resolving billing discrepancies, and maintaining accurate records of collections activities. The ideal candidate will have a strong background in collections, excellent communication skills, and a proactive approach to problem-solving.

RESPONSIBILITIES

Respond to customer inquiries.

Handle collection accounts with speed and accuracy while maintaining professionalism

Complete collection phone calls to meet required performance standards

Meet and strive to exceed prescribed performance metrics

Confirm and / or negotiate payment arrangements

Research any customer account discrepancies

Maintain established objectives for delinquency, repossessions, and net losses.

Stay informed of any changes to policies and procedures

Must maintain strict confidentiality

Willing to work flexible schedules, weekends, and holidays as necessary in order to meet business needs

Escalate more complex or difficult issues to their Team Leader

Ability to make recommendations to Team Leader on unique collection cases

QUALIFICATIONS

Associate or Bachelor's degree in a related or comparable field preferred. An equivalent combination of education and experience may be considered

A minimum of 2 years' experience in a collections position

KNOWLEDGE AND SKILLS

Knowledge and experience in Collections with reference to legal restrictions

Knowledge of the credit and financial industry

Good communication skills – both written and verbal

Superior time management and organizational skills

Critical thinking, ability to make sound decisions, good negotiation skills, problem solver

DETAILS

The home office is located in West Des Moines, IA.

Looking specifically for 10AM – 7PM hours

Starting at $22 hourly + up to 7.5% monthly incentive pay after first 90 days.

Bilingual preferred, with a bilingual pay incentive