Bilingual Debt Collections Specialist

NCC-PL | National Coordination Centre – Poland; Jacksonville (FL); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Uncapped earning potential

Weekly pay

Medical, dental and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

NCC-PL | National Coordination Centre – Poland is seeking a Bilingual Debt Collections Specialist for their Jacksonville, Florida location. In this role, you will manage overdue accounts mainly interacting with Spanish-speaking clients. Your expertise in communication will help negotiate realistic paths for financial resolution.

You can enjoy uncapped earning potential, a hybrid work arrangement, medical benefits, and a culture that values respect and compliance.

Qualifications

• Fluent in Spanish is required.
• Strong communication and active-listening skills essential.
• Ability to function under performance metrics.

Responsibilities

• Contact Spanish-speaking customers about overdue accounts.
• Negotiate payment arrangements in compliance with guidelines.
• Document all interactions accurately.

Skills

Fluency in Spanish

Strong communication skills

Active listening skills

Ability to stay composed under pressure

Comfort with performance metrics

Tools

Basic computer proficiency

Job description

Bilingual Debt Collections Specialist

Build Your Career with Us!!!

Are you a confident communicator who thrives in a fast‑paced, goal‑driven environment with Uncapped Earning Potential?

We're hiring Bilingual Debt Collections Specialist who are fluent in Spanish, excel at building rapport, navigating tough conversations with professionalism, and helping Spanish‑speaking customers find realistic paths towards financial resolution.

Position Overview

Our Bilingual Debt Collections Specialist are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting Spanish‑speaking customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions, all while ensuring compliance with relevant laws and regulations.

What You'll Do

• Make and receive calls to discuss past‑due accounts with Spanish‑speaking customers
• Provide clear, empathetic explanations of account status and available resolution options
• Negotiate payment arrangements in alignment with company guidelines and compliance requirements
• Document all interactions accurately and efficiently
• Meet daily, weekly and monthly performance goals
• Maintain professionalism and adhere to all federal, state, and company regulations, including FDCPA

What You Bring

• Fluency in Spanish (required)
• Strong communication and active‑listening skills
• Ability to stay composed, confident and solutions‑focused
• Comfort working with performance metrics and structured call expectations
• Basic computer proficiency and ability to learn new systems
• Prior collections or call center experience is helpful but not required; we provide training

Why You'll Love Working Here

• Uncapped earning potential with competitive hourly pay
• Weekly pay
• Hybrid work arrangements
• Business casual work environment
• Medical, dental and vision insurance (with HSA option)
• Employee Assistance Program (EAP)
• Company‑paid life insurance
• Company‑paid short‑term and long‑term disability
• 401(k) with company match
• Paid time off and paid holidays
• Comprehensive training and ongoing coaching
• Supportive team culture that values respect, compliance and ethical practices

If you enjoy problem‑solving and want a role where your results directly impact your earning potential, this is a strong fit and we'd love to meet you!