Collections Specialist

CFS; Uniontown (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

CFS is seeking a Business to Business Collections Specialist to manage a portfolio of corporate accounts and ensure timely payments. The role emphasizes professional communication, persistence, and problem solving to protect client relationships.

You will analyze aging reports, resolve billing questions, and negotiate payment plans while upholding company policies. This position supports cross‑functional teams and requires detail orientation and strong organization in a fast‑paced environment.

Qualifications

• Experience in B2B collections or accounts receivable preferred.
• Strong communication and negotiation skills.
• Ability to handle professional conversations with clients and colleagues.

Responsibilities

• Manage a portfolio of business accounts and monitor outstanding balances.
• Contact clients regarding past due invoices via phone, email, and written communication.
• Investigate and resolve billing discrepancies, short pays, and disputed charges.
• Negotiate payment arrangements when necessary while adhering to company policies.
• Prepare aging reports, account summaries, and collection status updates for management.
• Recommend accounts for escalation, credit hold, or third party collections when appropriate.
• Ensure compliance with company procedures and applicable regulations.
• Build and maintain positive, professional relationships with client contacts.

Skills

B2B collections

Negotiation

Communication

Attention to detail

Organization

Teamwork

Tools

ERP systems

Microsoft Office

Job description

Position Overview:

The Business to Business Collections Specialist is responsible for managing accounts receivable, maintaining positive client relationships, and ensuring timely payment of outstanding invoices. This role requires a balance of professionalism, persistence, and customer service, with a focus on resolving payment issues while preserving strong business partnerships.

This position is ideal for someone who is detail oriented, confident in communication, and comfortable navigating financial conversations with corporate clients.

Salary: $41,600 - $52,000

Key Responsibilities

• Manage a portfolio of business accounts and monitor outstanding balances
• Contact clients regarding past due invoices through phone, email, and written communication
• Investigate and resolve billing discrepancies, short pays, and disputed charges
• Negotiate payment arrangements when necessary while adhering to company policies
• Prepare aging reports, account summaries, and collection status updates for management
• Recommend accounts for escalation, credit hold, or third party collections when appropriate
• Ensure compliance with company procedures and applicable regulations
• Build and maintain positive, professional relationships with client contacts

Qualifications

• Experience in B2B collections, accounts receivable, or related financial roles preferred
• Strong communication and negotiation skills
• Ability to handle difficult conversations with professionalism and tact
• High attention to detail and strong organizational skills
• Proficiency with accounting software, ERP systems, and Microsoft Office
• Ability to analyze account data and identify payment trends or issues

Preferred Traits

• Comfortable balancing firmness with customer service
• Problem solver who can navigate complex billing situations
• Team oriented mindset with a willingness to collaborate across departments