Collections & Customer Service Specialist

Kingdom Auto Finance; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Kingdom Auto Finance in Orlando is seeking a Collections & Customer Service Specialist to contact customers with past-due accounts and help bring balances current. You will also monitor insurance renewals and dates requiring attention, delivering professional service.

The role requires fluent Spanish, strong communication, and the ability to handle outbound calls while meeting performance goals. On-site placement in Orlando, FL.

Qualifications

• Fluent Spanish required.
• Strong verbal communication and customer service skills.
• Comfortable making a high volume of outbound calls.
• Persistent, professional, and confident when communicating with customers.
• Organized and able to manage multiple follow-ups.
• Results-oriented with performance goals.
• Previous experience in collections, customer service, call centers, financial services, or auto finance is a plus.

Responsibilities

• Make outbound calls to customers with past-due accounts.
• Follow up consistently to help customers bring accounts current.
• Discuss payment status and next steps with customers.
• Document customer interactions and follow-up activities.
• Monitor insurance policies and upcoming expiration dates.
• Contact customers regarding insurance renewals or missing information.
• Provide professional and respectful customer service.
• Maintain organized records and follow-up schedules.
• Work toward individual and team collection goals.

Skills

Fluent Spanish

Verbal communication

Customer service

Outbound calls

Organization

Persistence

Results oriented

Collections experience

Job description

Collections & Customer Service Specialist

Work Type: On-site

We are a growing fintech company looking for a motivated and reliable Collections & Customer Service Specialist to join our team in Orlando.

In this role, you will be responsible for communicating directly with customers regarding past-due accounts, helping them bring their payments current, and maintaining consistent follow-up. You will also monitor customer insurance policies and contact customers when coverage is approaching expiration or requires attention.

• Key Responsibilities
• Make outbound calls to customers with past-due accounts
• Follow up consistently to help customers bring accounts current
• Discuss payment status and available next steps with customers
• Document customer interactions and follow-up activities accurately
• Monitor customer insurance policies and upcoming expiration dates
• Contact customers regarding insurance renewals or missing information
• Provide professional and respectful customer service
• Maintain organized records and follow-up schedules
• Work toward individual and team collection goals

Requirements

• Fluent Spanish is required
• English and/or Portuguese is a plus
• Strong verbal communication and customer service skills
• Comfortable making a high volume of outbound calls
• Persistent, professional, and confident when communicating with customers
• Organized and able to manage multiple follow-ups
• Results-oriented and comfortable working toward performance goals
• Previous experience in collections, customer service, call centers, financial services, or auto finance is a plus

What We’re Looking For

We are looking for someone who knows how to communicate with customers professionally while being persistent and focused on results. The ideal candidate is proactive, organized, comfortable on the phone, and able to build rapport while effectively managing past-due accounts.

This is an on-site position in Orlando, FL.