Collections & One-Call Resolution Specialist

Foundation Finance Company, LLC; Lansing (MI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Day-one Health Benefits (medical, etc)

401(k) with company match

Paid Sick and Volunteer Time Off

Paid Parental Leave Options

Employer Paid Life and Disability

Wellbeing on Demand Program

Flexible Work Environment with casual?

Job summary

Foundation Finance Company, LLC is seeking an Account Servicing Specialist I in Lansing, MI to assess past due accounts and contact customers for resolution according to policy. This role handles more complex account questions directed from the customer service team and other representatives.

The position involves outbound calls on past due accounts, researching delinquency, processing over-the-phone payments, and documenting notes per procedures.

Qualifications

• High school diploma.
• Minimum 1 year of relevant experience in customer service or collections.
• Strong computer skills including Word, Excel, Internet, and email.
• Professional phone presence and excellent verbal and written communication.
• Strong persuasion and negotiation skills.
• Ability to handle stressful conversations with tact and diplomacy.
• Strong typing skills.
• Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.

Responsibilities

• Performs outbound calls on past due customer accounts to resolve delinquency.
• Researches delinquent or potentially delinquent accounts to determine best course of action.
• Processes over-the-phone payments, including credit card transactions, to achieve one-call resolutions.
• Provides relief options to customers in hardship per policy.
• Relays information about interest, statements, and other account questions.
• Assists with overflow calls including disputes, recovery, first pay, and bankruptcy.

Skills

Communication skills

Typing speed

Stress management

Negotiation skills

Problem solving

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Internet

Email

Job description

Foundation Finance Company, LLC is seeking an Account Servicing Specialist I in Lansing, MI to assess past due accounts and contact customers for resolution according to policy. This role handles more complex account questions directed from the customer service team and other representatives.

The position involves outbound calls on past due accounts, researching delinquency, processing over-the-phone payments, and documenting notes per procedures.