Collections Associate II – Debt Recovery Specialist

TRS Recovery Services; Marietta (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Fuel Your Life program

Paid holidays and generous time away

No-cost mental health support throughE

Employee Resource Groups

Unparalleled professional growth with

Retirement planning and discounted ESP

Insurance options day one

Tuition assistance and reimbursement

Job summary

Fiserv in Marietta, GA is seeking an Associate II to handle consumer debt collections in a call center. You will perform inbound and outbound calls to collect unpaid accounts and document all interactions in the collections system.

The role requires a high school diploma or GED, at least 1 year in collections or customer service, and prior call center experience. Familiarity with regulations and skip tracing is a plus.

Qualifications

• High school diploma or GED completed.
• At least 1 year in collections or customer service.
• Experience in a call center environment.

Responsibilities

• Collect unpaid consumer debt via inbound and outbound calls.
• Assign debt inventory and meet targets.
• Ensure compliance with regulations and internal standards.
• Use skip-tracing tools for up-to-date information.
• Provide daily coverage until payment arrangements are made.
• Document discussions in the collections system.
• Navigate multiple systems quickly.

Skills

Collections experience

Call center experience

Skip tracing

Regulations knowledge

Education

High school diploma or GED

Tools

Skip tracing tools

Job description

Fiserv in Marietta, GA is seeking an Associate II to handle consumer debt collections in a call center. You will perform inbound and outbound calls to collect unpaid accounts and document all interactions in the collections system.

The role requires a high school diploma or GED, at least 1 year in collections or customer service, and prior call center experience. Familiarity with regulations and skip tracing is a plus.