B2B Collections Pro – Merchant Services

TRS Recovery Services; Marietta (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Fuel Your Life program

Paid holidays & time away

Mental health support

Employee Resource Groups

Professional growth & training

Employee stock purchase plan

Job summary

Fiserv is hiring a B2B Collections Specialist for Merchant Services. The role involves contacting merchants by phone to collect debts, negotiating payment terms, and documenting interactions in our tracking systems.

Ideal candidates have 1–3 years in customer service and 1–2 years in collections, with call center experience. Applicants must have a high school diploma or GED, be proficient with computer systems, and be capable of working in a fast-paced call center environment.

Qualifications

• 1-3 years of customer service experience.
• 1-2 years of collection experience.
• 1-2 years of call center experience.
• High School Diploma, GED, and/or equivalent military experience.
• Proficiency with computer systems and accessing information to provide data to clients.

Responsibilities

• Collect outstanding accounts via telephone in a call center environment.
• Utilize dialing systems to contact merchants.
• Establish rapport with merchants to overcome objections and negotiate debt payments.
• Document all discussions and actions in a tracking system or database.
• Confirm payment arrangements and finalize calls.
• Work on special projects as assigned.

Skills

Customer service

Call center

Negotiation

Documentation

Education

High School Diploma / GED

Tools

CRM software

Tracking system

Job description

Fiserv is hiring a B2B Collections Specialist for Merchant Services. The role involves contacting merchants by phone to collect debts, negotiating payment terms, and documenting interactions in our tracking systems.

Ideal candidates have 1–3 years in customer service and 1–2 years in collections, with call center experience. Applicants must have a high school diploma or GED, be proficient with computer systems, and be capable of working in a fast-paced call center environment.