Collections - Associate II

TRS Recovery Services; Marietta (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Fuel Your Life program

Paid holidays and generous time away

No-cost mental health support throughE

Employee Resource Groups

Unparalleled professional growth with

Retirement planning and discounted ESP

Insurance options day one

Tuition assistance and reimbursement

Job summary

Fiserv in Marietta, GA is seeking an Associate II to handle consumer debt collections in a call center. You will perform inbound and outbound calls to collect unpaid accounts and document all interactions in the collections system.

The role requires a high school diploma or GED, at least 1 year in collections or customer service, and prior call center experience. Familiarity with regulations and skip tracing is a plus.

Qualifications

• High school diploma or GED completed.
• At least 1 year in collections or customer service.
• Experience in a call center environment.

Responsibilities

• Collect unpaid consumer debt via inbound and outbound calls.
• Assign debt inventory and meet targets.
• Ensure compliance with regulations and internal standards.
• Use skip-tracing tools for up-to-date information.
• Provide daily coverage until payment arrangements are made.
• Document discussions in the collections system.
• Navigate multiple systems quickly.

Skills

Collections experience

Call center experience

Skip tracing

Regulations knowledge

Education

High school diploma or GED

Tools

Skip tracing tools

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Collections - Associate II

About Your Role

• You will be responsible for the collection, via inbound and outbound dialing of unpaid consumer debt in a call center environment.
• Assign consumer debt inventory and be held accountable for collection performance based on departmental assigned targets.
• Collect accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective.
• Utilize skip-tracing tools to obtain up-to-date customer information.
• Provide daily coverage of all accounts until payment arrangements have been made.
• Detail all discussions and actions in collections system or database.
• Multitask and navigate quickly through varies systems.

What You'll Do

• High school graduate/GED
• Minimum of 1 year collections and/or customer service experience.
• Prior experience working in a call center

Experience You'll Need to Have

• Commercial Collections (B2B) experience
• Knowledge of applicable regulations
• Demonstrated skip tracing skills and ability

Experience That Would Be Great To Have

• Knowledge of collections regulations including to Fair Debt Collection Practices Act

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

Location Restrictions

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Disability Accommodation

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [e-mail] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Miscellaneous

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.