Bilingual Collector

First Credit Services Inc; Columbus (GA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

First Credit Services Inc. in Columbus, GA is seeking a Collector to identify delinquent accounts, notify customers, and initiate actions to recover balances while maintaining accurate records.

This full-time role requires excellent English and Spanish communication, knowledge of FDCPA and related laws, and at least two years in collections or customer service, including call center experience. Proficiency with Microsoft Office and a commitment to confidentiality and professional conduct are

Qualifications

• Excellent verbal and written communication in English and Spanish.
• Knowledge of the Fair Debt Collection Practices Act and related laws.
• Strong organizational skills with attention to detail.
• Ability to keep information confidential and act with integrity.
• Two years of experience in collections and/or customer service; call center experience preferred.

Responsabilités

• Monitors the status of delinquent accounts.
• Notifies account holders and cosigners of delinquent status to initiate collection actions.
• Records payments made to customer accounts.
• Investigates disputed balances and corrects errors such as misapplied payments or over-payments.
• Identifies accounts needing additional contact for referral to third-party collectors.
• Ensures the security of customer files and delinquent account reports.
• Performs other related duties as required.

Connaissances

Bilingual English/Spanish

FDCPA knowledge

Organizational skills

Confidentiality

Integrity

Professionalism

MS Office

Outils

Microsoft Office Suite

Description du poste

Collector

About the Organization
First Credit Services is a BPO company that specializes in accounts receivables management and customer service outsourcing. We have over 25 years of compliant collections and receivables management experience and work with some of the most recognized brands in the world. We pride ourselves in our ability to build effective outsourcing programs to meet the exact requirements of each business partner no matter their size.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Credit and Collection

Description

Job Summary:

The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Monitors the status of delinquent accounts.
• Initiates collection actions by notifying account holders and cosigners of delinquent status.
• Records payments made to the customers account.
• Investigates disputed balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or over-payments from insurance.
• Identified accounts requiring additional, personal contact for referral to third-party collector.
• Ensures the security of customer files and delinquent account reports.
• Performs other related duties as required.

Position Requirements

Required Skills/Abilities:

Excellent verbal and written communication skills in both English and Spanish

Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.

Excellent organizational skills with great attention to detail.

Ability to keep information confidential.

Ability to exercise integrity and discretion.

Ability to remain professional in tense situations.

Proficient in Microsoft Office Suite or related software.

Education and Experience:

At least two years of experience in collections and/or customer service

Previous call center experience is required

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Full-Time/Part-Time Full-Time

City Columbus

State Georgia

Exempt/Non-Exempt Non-Exempt

Location Georgia