Collections Associate I – Banking & Customer Care

Peoples Bank; Marietta (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Peoples Bank is seeking a Collector I in Marietta, OH to handle delinquent accounts, establish payment arrangements, and provide high-quality customer service. The role involves making outbound calls, handling inbound inquiries, and supporting various portfolios to mitigate losses while ensuring compliance with internal policies.

The ideal candidate has an associate degree and 1–2 years in banking or customer service, proficient MS Office skills, and strong negotiation and communication

Qualifications

• Associates degree; one to two years banking and/or customer service experience, or equivalent combination of education and experience.
• Proficient knowledge of Windows and Microsoft Office software (Outlook, Word, and Excel).
• Excellent communication, listening, problem solving, and negotiation skills.
• Capability to perform independently and manage time efficiently.
• Positive and professional attitude.
• Outstanding customer service skills and best practices.
• Proven team player.

Responsibilities

• Make outbound calls on delinquent accounts to establish payment arrangements with customers.
• Field incoming calls regarding past due loans.
• Conduct collection activities for various areas within the organization as assigned; such as consumer loans, direct or indirect portfolios, loss recovery, etc.

Skills

Communication skills

Negotiation

Time management

Customer service

Problem solving

Teamwork

Education

Associate degree

Tools

Windows

Microsoft Office (Outlook, Word, Excel)

Job description

Peoples Bank is seeking a Collector I in Marietta, OH to handle delinquent accounts, establish payment arrangements, and provide high-quality customer service. The role involves making outbound calls, handling inbound inquiries, and supporting various portfolios to mitigate losses while ensuring compliance with internal policies.

The ideal candidate has an associate degree and 1–2 years in banking or customer service, proficient MS Office skills, and strong negotiation and communication