Collections & Customer Experience Associate I

UGA Finance; Parkville (MO); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Simple IRA 3% match

Paid Time Off

Life insurance

Short-term disability

Job summary

UGA Finance is seeking an Account Servicing Representative I to handle inbound and outbound calls for resolving customer concerns and verifying consumer information. You will negotiate repayment plans and perform skip tracing to locate assets, while delivering professional service.

Ideal candidates have strong communication, problem-solving, and time-management skills with a focus on accuracy and compliance within a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1+ year contact center experience preferred.
• Complete all required training as assigned.

Responsibilities

• Handle inbound and outbound calls with current and past due accounts and leave messages as necessary.
• Provide excellent service to consumers to create a memorable experience.
• Answer consumer questions regarding problems with their accounts.
• Arrange for debt repayment or establish repayment schedules.
• Perform skip tracing to locate assets and consumers.
• Negotiate repayment with consumers by asking questions and offering applicable solutions.
• Effectively transfer misdirected customer requests to an appropriate party and contribute ideas on ways to resolve problems to better serve the customer.
• Maintain broad and in-depth knowledge of client products and services.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Problem solving

Microsoft Office

Team collaboration

Active listening

Education

High school diploma

Tools

Microsoft Office

Job description

UGA Finance is seeking an Account Servicing Representative I to handle inbound and outbound calls for resolving customer concerns and verifying consumer information. You will negotiate repayment plans and perform skip tracing to locate assets, while delivering professional service.

Ideal candidates have strong communication, problem-solving, and time-management skills with a focus on accuracy and compliance within a fast-paced environment.