Debt Collections Specialist — Hybrid/Remote After 90 Days

TRS Recovery Services; Marietta (GA); Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Fuel Your Life

Paid holidays

Mental health support

Employee Resource Groups

Professional growth

Stock Purchase Plan

Insurance options

Tuition assistance

Parental leave

Zusammenfassung

Fiserv is seeking an Alternative Collector in Marietta, GA. The role focuses on debt collection by phone in a call-center setting, with on-site shifts and remote work after 90 days for late shifts. You will ensure regulatory compliance and document all actions in the tracking system.

Responsibilities include negotiating repayment plans, addressing billing issues, and collaborating with debtors to resolve accounts, while maintaining meticulous records and meeting personal and team goals.

Qualifikationen

• High School Diploma or equivalent.
• Minimum of two years of customer service experience, preferably in collections or call center.
• Knowledge of applicable laws related to debt collection.
• Proficiency with computer systems and database management.

Aufgaben

• Collect debts via telephone in a call center environment, manually or using an automated dialing system.
• Ensure compliance with all regulations and performance standards.
• Establish rapport with merchants and negotiate payments.
• Document all discussions and actions in a tracking system.
• Confirm payment arrangements and finalize calls.
• Work on special projects as assigned.
• Collaborate with debtors to establish repayment plans.
• Address billing-related issues and complaints.
• Maintain thorough documentation of all discussions.

Kenntnisse

Customer service

Debt collection knowledge

Regulatory knowledge

Computer systems

Ausbildung

High School Diploma

Tools

CUBS system

Microsoft Office

Jobbeschreibung

Fiserv is seeking an Alternative Collector in Marietta, GA. The role focuses on debt collection by phone in a call-center setting, with on-site shifts and remote work after 90 days for late shifts. You will ensure regulatory compliance and document all actions in the tracking system.

Responsibilities include negotiating repayment plans, addressing billing issues, and collaborating with debtors to resolve accounts, while maintaining meticulous records and meeting personal and team goals.