Consumer Debt Resolution Specialist

TRS Recovery Services; Florida; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Wellbeing program

Paid holidays

Mental health support

Employee groups

Career development

Retirement planning

Insurance from day one

Tuition assistance

Parental leave

Job summary

Fiserv is seeking a Consumer Debt Resolution Specialist in Florida to contact merchants, negotiate payment plans, and ensure compliance with debt collection laws. The role includes a Monday–Friday schedule with three onsite shifts and two late shifts, with remote work eligibility after 90 days for late shifts.

The position requires at least two years in customer service, experience in collections, and strong documentation skills. Knowledge of the CUBS system and MS Office is a plus.

Qualifications

• High School Diploma or equivalent.
• Minimum of two years of customer service experience, preferably in collections, call center, or sales.
• Knowledge of applicable debt collection laws.
• Proficiency with computer systems and database management.
• Strong work history with job stability.

Responsibilities

• Collect debts via telephone in a call center environment, manually or with an autodialer.
• Establish rapport with merchants to overcome objections and negotiate payment.
• Document all discussions and actions in a tracking system or database.
• Confirm payment arrangements and finalize calls.
• Recover overdue payments on accounts.
• Collaborate with debtors to establish repayment plans.

Skills

Customer service experience

Debt collection knowledge

Computer skills

Call center experience

Education

High School Diploma

Tools

CUBS system

Microsoft Office

Job description

Consumer Debt Resolution Specialist

Schedule Requirement (Important): This position follows a Monday-Friday schedule and requires flexibility to work: Three onsite shifts: 8:00 AM - 5:00 PM Two late shifts: 1:00 PM - 10:00 PM Employees become eligible for work-from-home privileges after 90 days, with the two late shifts worked remotely.

What You'll Do:

• Collect debts via telephone in a call center environment, either manually or using an automatic telephone dialing system, to contact merchants regarding their outstanding accounts.
• Ensure that collections are conducted in compliance with all applicable regulations and internal performance standards to meet or exceed personal and/or departmental objectives.
• Establish rapport with merchants to overcome objections and negotiate payment of debts.
• Document all discussions and actions in a tracking system or database.
• Confirm payment arrangements and finalize calls.
• Work on special projects as assigned.
• Recover overdue payments on accounts.
• Collaborate with debtors to establish repayment plans and encourage alternative payment solutions.
• Address customer issues and complaints related to billing.
• Maintain thorough documentation of all discussions and actions.

Experience You'll Need:

• High School Diploma or equivalent.
• Minimum of two years of customer service experience, preferably in a collections, call center, or sales environment.
• Knowledge of applicable laws related to the debt collection industry.
• Proficiency with computer systems and database management.
• Strong work history with a proven record of job stability.

Experience That Would Be Great to Have:

• Experience with the CUBS system.
• Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act.
• Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.
• Ability to negotiate repayment plans effectively.
• Strong problem-solving skills to resolve billing issues.
• Proficiency in Microsoft Office.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas, including but not limited to F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidates requiring sponsorship now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time-off policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra efforts with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retirement planning and discounted shares through the Employee Stock Purchase Plan.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave

Location Restrictions:

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

Equal Opportunity Statement:

Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.