Collections Specialist II — Credit Union

Center Parc Credit Union; Atlanta (GA); Vor Ort; USD 62.323.000 - 77.912.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Paid Time-Off

401k plan

Disability insurance

Company holidays

Zusammenfassung

Center Parc Credit Union is seeking a Collector II in Atlanta, GA to manage mid-to-complex delinquent accounts and negotiate payment solutions with members. The role handles inbound and outbound calls, documents interactions, and aims to reduce risk with professional collections practice.

The incumbent develops strategies within policy to bring accounts current, supports escalation, and ensures compliance with applicable laws.

Qualifikationen

• Requires a high school diploma or equivalent.
• 2 years of related financial services, customer service, or account resolution experience.
• 3 years of direct collections related work experience.
• Technical competence with MS Office products.

Aufgaben

• Receive incoming calls from members and internal stakeholders to resolve the account.
• Follow established protocols to transfer calls to appropriate collections personnel.
• Work collections queue and conduct outbound calls to resolve past due accounts and arrange payments.
• Document all conversations and efforts in the system of record.
• Manage accounts in moderate to advanced delinquency and escalate as needed.
• Negotiate payment arrangements and loss mitigation options within policy.

Kenntnisse

First-party collections

Negotiation

Customer service

Phone etiquette

Ausbildung

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

MS Office

Jobbeschreibung

Center Parc Credit Union is seeking a Collector II in Atlanta, GA to manage mid-to-complex delinquent accounts and negotiate payment solutions with members. The role handles inbound and outbound calls, documents interactions, and aims to reduce risk with professional collections practice.

The incumbent develops strategies within policy to bring accounts current, supports escalation, and ensures compliance with applicable laws.