Collections Account Associate — Fast Career Path & Growth

Westlake Services, LLC; Dallas, Northern (TX, KY); Hybrid; USD 31,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Employee Stock Ownership Program

Paid vacation, sick days, and holidays

Life and Disability Insurance

Wellness Programs + Gym Access (Dallas

Discounts on entertainment, tech, and旅

UKG Wallet (early wage access)

Job summary

Westlake Financial in Dallas, TX is seeking entry‑level Account Associates for full‑time and part‑time roles in Collections. In‑office positions require residency within 30 miles.

You will train to handle outbound and inbound calls, set up payment plans for early delinquent accounts, and help customers regain on‑track status. You can grow quickly, with base pay up to $15/hr and monthly bonuses; total annual compensation ranges from $22,620 to $49,200+ depending on full‑time status and

Qualifications

• High School Diploma or GED preferred.
• Excellent communication and negotiation skills are essential.
• Able to work in a fast-paced call center with deadlines.
• Bi-lingual (Spanish) welcomed but not required.

Responsibilities

• Make outbound calls to connect with customers and discuss payment plans.
• Set up payment arrangements for delinquent accounts.
• Handle inbound calls with professional, friendly support.
• Meet and exceed daily and monthly performance goals.
• Support customers to find fair, personalized collections solutions.

Skills

Excellent communication

Negotiation skills

Active listening

Fast-paced environment

Education

High School Diploma or GED

Tools

Daybreak system

Cisco dialer

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Westlake Financial in Dallas, TX is seeking entry‑level Account Associates for full‑time and part‑time roles in Collections. In‑office positions require residency within 30 miles.

You will train to handle outbound and inbound calls, set up payment plans for early delinquent accounts, and help customers regain on‑track status. You can grow quickly, with base pay up to $15/hr and monthly bonuses; total annual compensation ranges from $22,620 to $49,200+ depending on full‑time status and