Collections Specialist: Inbound/Outbound | Bonus Eligible

Westlake Financial; Dallas (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance and Long-term disable

401K matching

Employee Stock Ownership Program

Bonus potential up to $3,000 monthly

Retention bonuses ($500 at 3 and 6 mo)

Kicker $100–$750 for goal attainment

Paid vacation and sick days

Job summary

Westlake Financial seeks a frontline collections agent in Dallas, TX, for on-site work. The role focuses on inbound/outbound calls, setting up payment plans, and negotiating resolutions while adhering to policies.

Candidates should have strong communication, over a year of collections experience, and FDCPA awareness. A comprehensive benefits package accompanies responsibilities in a fast-paced team setting.

Qualifications

• High school diploma or equivalent required.
• At least one year of consumer collections experience in a high call-volume environment.
• Knowledge of FDCPA and debt collection laws.
• Proficient with data entry and web-based applications.

Responsibilities

• Handle inbound and outbound calls — providing friendly, professional support and following company policies and procedures.
• Reach out to customers to set up payments or create plans to resolve past-due accounts.
• Negotiate fair payment solutions while meeting performance and productivity goals.
• Keep detailed and accurate notes on all customer interactions and account actions.
• Listen actively and communicate clearly with customers, teammates, and management to resolve concerns and ensure a positive experience.
• Use skip-tracing tools to locate customers or collateral when needed.
• Review accounts for repossession when necessary, following company guidelines and mitigating factors.
• Work toward department goals by helping reduce delinquency rates and maintaining quality and compliance standards.
• Manage a high volume of calls in a fast-paced, supportive team environment.
• Protect confidential information related to customers, accounts, and company operations.

Skills

Strong communication

Negotiation

Multitasking

FDCPA knowledge

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Job description

Westlake Financial seeks a frontline collections agent in Dallas, TX, for on-site work. The role focuses on inbound/outbound calls, setting up payment plans, and negotiating resolutions while adhering to policies.

Candidates should have strong communication, over a year of collections experience, and FDCPA awareness. A comprehensive benefits package accompanies responsibilities in a fast-paced team setting.