Entry-Level Collections Specialist — Fast Growth & Bonuses

Westlake Financial Services; Dallas (TX); On-site; USD 31,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Employee Stock Ownership Program

Paid vacation, sick days, and holidays

Life and Disability Insurance

Wellness Programs + Gym Access (Dallas

Discounts on entertainment, tech, and.

UKG Wallet (early wage access)

Career growth & advancement support

Job summary

Westlake Financial Services is seeking an entry-level Collections Agent to join our in-office team in Dallas, TX. Full-time and part-time roles are available, with opportunities to promote within six months based on performance.

You will handle outbound calls, set up payment plans for delinquent accounts, and provide empathetic, professional support to customers. Training will be provided to ensure success in a fast-paced environment.

Qualifications

• High School Diploma or GED preferred.
• Excellent communication, listening and problem-solving skills.
• Ability to work in a fast-paced call center and meet deadlines.

Responsibilities

• Make outbound calls to collect payments and set up plans.
• Handle inbound calls with friendly, professional support.
• Explain options and negotiate payment arrangements.
• Meet daily and monthly performance goals.
• Maintain accurate records of interactions and outcomes.

Skills

Communication

Negotiation

Listening

Problem-solving

Teamwork

Bilingual Spanish

Flexible schedule

Learning mindset

Education

High School diploma or GED

Tools

Daybreak system

Cisco dialer

MS Office

Job description

Westlake Financial Services is seeking an entry-level Collections Agent to join our in-office team in Dallas, TX. Full-time and part-time roles are available, with opportunities to promote within six months based on performance.

You will handle outbound calls, set up payment plans for delinquent accounts, and provide empathetic, professional support to customers. Training will be provided to ensure success in a fast-paced environment.