Entry-Level Collections Pro — Fast Growth in Auto Finance

Hankey Group External; Dallas (TX); On-site; USD 31,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Employee Stock Ownership Program

Paid vacation, sick days, and holidays

Life and Disability Insurance

Wellness Programs + Gym Access (Dallas

Discounts on entertainment, tech, and旅

UKG Wallet (early wage access)

Career growth & advancement support

Job summary

Westlake Financial is seeking an Entry-Level Collections Agent to join our Dallas office. This in-office role offers a path to promotion within 6 months based on performance and the chance to build a long-term career in auto finance.

Starting as a Pre-30-Day Collector, you will contact customers, set up payment plans for delinquent accounts, and provide friendly support while meeting daily targets. Bilingual Spanish is welcomed but not required.

Qualifications

• Excellent communication and negotiation skills.
• Strong listening skills.
• Bi-lingual (Spanish) is welcomed but not required.

Responsibilities

• Make outbound calls to collect payments or arrange plans.
• Talk with customers to set up payment plans on delinquent accounts.
• Answer inbound calls with friendly, professional support.
• Follow guidelines to handle interactions correctly.
• Meet and exceed daily/monthly performance goals.

Skills

Communication

Negotiation

Listening

Bilingual Spanish

Education

High School Diploma or GED

Tools

Daybreak or other retail servicing system

Cisco or auto dialer

Web navigation / web apps

MS Word / Excel / Outlook

Job description

Westlake Financial is seeking an Entry-Level Collections Agent to join our Dallas office. This in-office role offers a path to promotion within 6 months based on performance and the chance to build a long-term career in auto finance.

Starting as a Pre-30-Day Collector, you will contact customers, set up payment plans for delinquent accounts, and provide friendly support while meeting daily targets. Bilingual Spanish is welcomed but not required.