Junior Collections Specialist — Fast Track Growth

Westlake Financial; Dallas (TX); On-site; USD 31,200 - 49,200; Full time

Benefits offered by this job

Promotions within 6 months

Bonuses up to $1,500+ / month (FT)

Total compensation up to $49k+

On-site in Dallas, TX

Job summary

Westlake Financial in Dallas, TX is hiring an Entry-Level Collections Agent for full-time or part-time roles in‑office only. Start your career in auto-finance with opportunities to promote within 6 months and build a long‑term path.

Candidates will handle outbound calls, set up payment plans, and provide supportive, solutions‑driven service. Requires strong communication, reliability, and basic computer skills; bilingual Spanish is welcome but not required.

Qualifications

• High school diploma or GED preferred.
• Excellent communication and negotiation skills.
• Good listening and problem-solving abilities.
• Basic to intermediate computer knowledge.

Responsibilities

• Connect with customers via outbound calls using our dialing system.
• Set up payment plans for delinquent accounts and help customers into arrangements.
• Answer inbound calls with friendly, professional support.
• Use empathy to find fair, personalized solutions.
• Follow guidelines to ensure proper handling of interactions.
• Meet and exceed daily and monthly performance goals.
• Work with customers to arrange collection solutions for accounts.
• Be a dependable team player in a positive environment.

Skills

Communication

Negotiation

Time management

Spanish language

Education

High school diploma or GED

Tools

Call center software

Microsoft Word/Excel/Outlook

Job description

Westlake Financial in Dallas, TX is hiring an Entry-Level Collections Agent for full-time or part-time roles in‑office only. Start your career in auto-finance with opportunities to promote within 6 months and build a long‑term path.

Candidates will handle outbound calls, set up payment plans, and provide supportive, solutions‑driven service. Requires strong communication, reliability, and basic computer skills; bilingual Spanish is welcome but not required.