Collaboration Solutions Engineer | Client-Focused Delivery

Heartland Business Systems; Springfield (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Heartland Business Systems in Springfield, Missouri is seeking a Collaboration Engineer to develop, implement, and support collaboration services for consulting clients, building strong client relationships to identify business challenges and craft effective solutions.

You will work with cross‑functional teams, contribute to product selection and configuration standards, maintain certifications, and deliver timely scope estimates while advancing best practices.

Qualifications

• Associates degree, equivalent certifications or equivalent work experience.
• CCNA or Equivalent
• Working knowledge of Cisco On Prem/Webex, Zoom Calling, or Microsoft Teams Voice

Responsibilities

• Join the HBS Collaboration Team to support accounts and positively impact customer outcomes.
• Collaborate across internal teams to ensure timely delivery of scope of work.
• Assist in product selection, configuration standards, and educate sales teams.
• Provide support, maintenance, and administration for customers.
• Maintain professional demeanor; work with regional and virtual practices.
• Provide time estimates and project scopes for systems projects.

Skills

Technical Aptitude

Detail Oriented

Organized

Accountability

Adaptability

Ambition

Decision Making

Ethical

Persistence

Education

Associates degree or equivalent

CCNA or Equivalent

Collaboration solutions knowledge (Cisco On Prem/Webex, Zoom Calling, MS Teams Voice)

Tools

Cisco On Prem / Webex

Zoom Calling

Microsoft Teams Voice

Job description

Heartland Business Systems in Springfield, Missouri is seeking a Collaboration Engineer to develop, implement, and support collaboration services for consulting clients, building strong client relationships to identify business challenges and craft effective solutions.

You will work with cross‑functional teams, contribute to product selection and configuration standards, maintain certifications, and deliver timely scope estimates while advancing best practices.