Client-Focused Collaboration Engineer

HEARTLAND-BUSINESS-SYSTEMS-LLC; West Des Moines (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Heartland Business Systems LLC seeks a Collaboration Engineer to design, implement and support collaboration services for consulting clients. You will build client relationships, identify challenges and translate them into concrete specifications to deliver effective solutions.

You will collaborate with internal teams to ensure timely delivery, contribute to product selection and educate the sales team on relevant services. You’ll maintain certifications and meet billable hour goals.

Qualifications

• Associates degree or equivalent work experience.
• CCNA or equivalent certification.
• Working knowledge of Cisco Webex Calling, Zoom Calling, or MS Teams Voice.
• 6 months to 1 year in a technical field.

Responsibilities

• Work as a member of the HBS Collaboration Team providing consultative and proactive project support.
• Collaborate across internal teams to ensure timely delivery of the scope of work.
• Contribute to product selection, configuration standards, and educate the sales team.
• Provide support, maintenance, and administration for HBS’ customers.
• Work in a team atmosphere with regional and virtual practices, professionally.
• Provide time estimates and project scopes for systems related projects.
• Maintain current vendor/industry certifications and stay current on new products.
• Meet annual billable hour goal as defined by HBS.

Skills

Accountability

Adaptability

Ambition

Decision Making

Detail Orientated

Ethical

Organized

Persistence

Technical Aptitude

Education

Associates degree or equivalent

CCNA or Equivalent

Tools

Cisco Webex Calling

Zoom Calling

Microsoft Teams Voice

Job description

Heartland Business Systems LLC seeks a Collaboration Engineer to design, implement and support collaboration services for consulting clients. You will build client relationships, identify challenges and translate them into concrete specifications to deliver effective solutions.

You will collaborate with internal teams to ensure timely delivery, contribute to product selection and educate the sales team on relevant services. You’ll maintain certifications and meet billable hour goals.