Collaboration Solutions Engineer

Heartland Technology Group; West Des Moines (IA); On-site; USD 65,000 - 95,000; Full time

Job summary

Heartland Technology Group is seeking a Collaboration Engineer to develop, implement, and support collaboration services for consulting clients. Build customer-focused relationships to identify challenges and define requirements to reach the best solution.

You will work with the Collaboration Team to deliver projects, participate in product selection, provide support and administration, and stay current on certifications and solutions. 6 months to 1 year in a technical field is expected.

Qualifications

• Associates degree, equivalent certifications or equivalent work experience.
• Working knowledge of one of the following Collaboration solutions (Cisco On Prem and/or Webex, Zoom Calling, Microsoft Teams Voice).

Responsibilities

• Work as a member of the HBS Collaboration Team that provides consultative and proactive project support to HBS’s account base. Contribute to and impacts the assigned customer accounts positively.
• Collaborate across multiple internal teams to ensure successful and timely delivery of the scope of work.
• Contribute to product selection, configuration standards, and best practices and educate the sales team members on these products and services to enhance the sales process.
• Provide support, maintenance, and administration for HBS’ customers.
• Work in a team atmosphere between regional and virtual practices while at all times maintaining a professional and respectful demeanor.
• Provide time estimates and project scopes for systems related projects.
• Maintain current vendor/industry specific certifications and stay current on new products and solutions.
• Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.

Skills

Collaboration tools

Education

Associates degree

Bachelor’s Degree

Tools

CCNA or Equivalent

CCNP

CCA-V

VCA-DCV

MCA

MS-721

Zoom Competencies

Cisco Webex Calling Professional

Job description

Heartland Technology Group is seeking a Collaboration Engineer to develop, implement, and support collaboration services for consulting clients. Build customer-focused relationships to identify challenges and define requirements to reach the best solution.

You will work with the Collaboration Team to deliver projects, participate in product selection, provide support and administration, and stay current on certifications and solutions. 6 months to 1 year in a technical field is expected.