Collaboration Solutions Consultant

HEARTLAND BUSINESS SYSTEMS LLC; West Des Moines (IA); On-site; USD 52,000 - 78,000; Full time

Job summary

Heartland Business Systems LLC in West Des Moines, IA, seeks a Collaboration Engineer to develop, implement, and support collaboration services for consulting clients. You will build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.

The role involves working with cross-functional teams, contributing to product selection and best practices, providing support and administration, and staying

Qualifications

• Associates degree, equivalent certifications or equivalent work experience.
• CCNA or Equivalent certification required or equivalent experience.
• Working knowledge of collaboration solutions: Cisco Webex/On Prem, Zoom Calling or Microsoft Teams Voice.

Responsibilities

• Work as a member of the HBS Collaboration Team providing consultative and proactive project support.
• Collaborate across internal teams to ensure timely delivery of the scope of work.
• Contribute to product selection, configuration standards, and educate the sales team on these products.
• Provide support, maintenance, and administration for HBS customers.
• Work in a team atmosphere between regional and virtual practices with professionalism.
• Provide time estimates and project scopes for systems related projects.
• Maintain current vendor/industry certifications and stay current on new products.
• Meet annual billable hour goal as defined by HBS.

Skills

Accountability

Adaptability

Ambition

Decision Making

Detail Orientated

Ethical

Organized

Persistence

Technical Aptitude

Education

Associates degree, equivalent certifications or equivalent work experience

CCNA or Equivalent

Bachelor’s Degree or equivalent education/certifications

Tools

Cisco Webex

Zoom Calling

Microsoft Teams Voice

Job description

Heartland Business Systems LLC in West Des Moines, IA, seeks a Collaboration Engineer to develop, implement, and support collaboration services for consulting clients. You will build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.

The role involves working with cross-functional teams, contributing to product selection and best practices, providing support and administration, and staying