Coffeehouse Shift Leader: Inspire the Team & Delight Guests

Coffee and Bagel Brands; Orono (MN); On-site; USD 17,908 - 30,307; Full time

Job summary

Caribou Coffee is seeking a Shift Leader to drive store performance and guest satisfaction under the direction of the GM or AGM. You will guide a team through shifts, uphold SOPs, and mentor colleagues while maintaining a welcoming, high-energy environment.

The role emphasizes coaching, product knowledge, and operational accuracy, with responsibilities ranging from redeployment of daily tasks to ensuring a consistent customer experience across all shifts.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Able to work early mornings, evenings, weekends or holidays.
• Must be at least 18 years old.
• Preferred: High school diploma or GED; valid driver's license and reliable transportation.

Responsibilities

• Lead shifts with a focus on team engagement and guest satisfaction.
• Ensure SOPs and quality standards are followed on shift.
• Coach and give feedback to Team Members in real time.
• Train team on role responsibilities, product knowledge and promos.
• Handle administrative tasks such as deposits, inventory, and store orders.
• Support the General Manager or Assistant Manager in store leadership.

Skills

Leadership

Customer service

Retail experience

Shift management

Communication

Education

High school diploma or GED

Tools

Driver's license

Job description

Caribou Coffee is seeking a Shift Leader to drive store performance and guest satisfaction under the direction of the GM or AGM. You will guide a team through shifts, uphold SOPs, and mentor colleagues while maintaining a welcoming, high-energy environment.

The role emphasizes coaching, product knowledge, and operational accuracy, with responsibilities ranging from redeployment of daily tasks to ensuring a consistent customer experience across all shifts.