Coffeehouse Shift Lead: Craft, Coach & Grow

Starbucks Corp.; Suffolk (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with employer-m

Paid time off

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for our community. You will coach the team in beverage and food preparation to standard recipes and customer customizations, while upholding safety and store policies.

Ideal candidates bring at least 6 months in customer-facing roles, strong communication, and the ability to delegate tasks across a small team to maintain smooth operations and exceptional service.

Qualifications

• Minimum 6 months in a role requiring constant customer interaction and fulfilling requests.
• Experience coaching beverage/food prep to standard recipes or customer customizations.
• Ability to delegate tasks to two or more employees and coordinate work.

Responsibilities

• Lead shift with craft and heart to ensure a welcoming space for customers.
• Coach and direct team to prepare beverages/food to standard recipes and customizations.
• Uphold store policies, safety, security, and cash-handling procedures.
• Support store leadership and maintain a positive, collaborative environment.

Skills

Customer service

Team leadership

Cash handling

Food & beverage prep

Attendance & punctuality

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for our community. You will coach the team in beverage and food preparation to standard recipes and customer customizations, while upholding safety and store policies.

Ideal candidates bring at least 6 months in customer-facing roles, strong communication, and the ability to delegate tasks across a small team to maintain smooth operations and exceptional service.