Coffeehouse Shift Lead: Craft, Coach & Connect

Starbucks Corp.; Newark (DE); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid parental leave

401(k) with company match

Bean Stock equity program

Tuition coverage via Starbucks College

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, making each coffeehouse a welcoming space for the community. You will guide the team, coach beverage and food preparation to standard recipes, and ensure smooth daily operations with a focus on guest experience.

The role emphasizes teamwork, quick learning, and strong communication, with opportunities to grow within a supportive, benefits-rich environment that values inclusion and service excellence.

Qualifications

• Lead the work of others and coach team members.
• Provide quality beverages and food to customers.
• Demonstrate strong communication and teamwork.
• Maintain knowledge of the retail environment and store policies.
• Ability to learn quickly and adapt to shifts.

Responsibilities

• Lead shift with craft and heart to create welcoming experiences.
• Prepare beverages/food to standard recipes or customized for customers.
• Delegate tasks to team and coordinate work of multiple employees.
• Ensure cash handling, safety, and store standards are met.
• Provide excellent customer service and build relationships.

Skills

Direct the work of others

Customer service

Teamwork

Communication skills

Retail knowledge

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, making each coffeehouse a welcoming space for the community. You will guide the team, coach beverage and food preparation to standard recipes, and ensure smooth daily operations with a focus on guest experience.

The role emphasizes teamwork, quick learning, and strong communication, with opportunities to grow within a supportive, benefits-rich environment that values inclusion and service excellence.