Coffeehouse GM — Lead People, Guests & Growth

Caribou Coffee; Mooresville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Caribou Coffee is seeking a General Manager in Mooresville, NC to lead daily operations, develop a high-performing team, and deliver exceptional guest experiences. You will manage staffing, training, and store standards while driving sales growth and ensuring brand integrity across all channels including dine-in, drive-thru, and delivery.

The role emphasizes leadership, financial accountability, and a culture that reflects Caribou’s purpose: to create day-making experiences that spark a chain

Qualifications

• Minimum 1–2 years of restaurant, retail, or guest service management experience.
• Must be 18 years of age or older.
• Valid driver’s license and reliable transportation.
• Wull work full-time (40–47 hours per week) with overtime as needed.

Responsibilities

• Lead staffing across all shifts with accurate, demand-based scheduling.
• Coach performance, recognize contributions, and reduce turnover.
• Oversee training, onboarding, and development initiatives.
• Uphold policies and maintain a safe, engaging work environment.
• Drive sales, profitability, and operational excellence through local marketing and daily execution.

Skills

Core Values

Team Leadership

Communication

Coaching

Empathy

Change Leadership

Education

ServSafe Certification

High School Diploma or GED

Tools

Toast

CrunchTime

Teamwox

EcoSure

Medallia

Workday

Beekeeper

Job description

Caribou Coffee is seeking a General Manager in Mooresville, NC to lead daily operations, develop a high-performing team, and deliver exceptional guest experiences. You will manage staffing, training, and store standards while driving sales growth and ensuring brand integrity across all channels including dine-in, drive-thru, and delivery.

The role emphasizes leadership, financial accountability, and a culture that reflects Caribou’s purpose: to create day-making experiences that spark a chain