Store GM: Lead Team, Guest Experience & Growth

Bagel Brands; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Caribou Coffee is seeking a General Manager for our Greensboro, NC location. This role leads store culture, directs team performance, and drives guest satisfaction while achieving sales goals. You will recruit, train, and schedule staff, uphold food safety, and model the Caribou Core Values in every interaction.

The GM is a brand ambassador committed to growth and community impact. As a trusted leader, you’ll optimize operations, monitor metrics, and mentor your team toward excellence in service

Qualifications

• Minimum 2–3 years in restaurant/retail/guest service management.
• Experience with sales growth, P&L, recruiting and training.
• Must be 18+ with valid driver’s license and reliable transportation.
• ServSafe certification preferred or obtained within 90 days.

Responsibilities

• Lead store culture and overall leadership for the Caribou brand.
• Maximize opportunities for sales and traffic growth.
• Recruit, train, schedule, and develop team members.
• Ensure food safety, safety of guests and team, and SOP adherence.
• Own guest experience and resolve issues with a service-first mindset.
• Drive store operations, inventory control, and financial performance.

Skills

Team leadership

P&L understanding

Recruiting

Training

Operations excellence

Guest experience

Education

ServSafe Certification

High school diploma

Tools

CrunchTime

GoSpotCheck

EcoSure

TeamworX

Medallia

Workday

Beekeeper

Job description

Caribou Coffee is seeking a General Manager for our Greensboro, NC location. This role leads store culture, directs team performance, and drives guest satisfaction while achieving sales goals. You will recruit, train, and schedule staff, uphold food safety, and model the Caribou Core Values in every interaction.

The GM is a brand ambassador committed to growth and community impact. As a trusted leader, you’ll optimize operations, monitor metrics, and mentor your team toward excellence in service