General Manager: Lead a High-Impact Team & Drive Growth

Caribou Coffee; Duluth (MN); On-site; USD 43,306 - 82,722; Full time

Job summary

Caribou Coffee in Duluth, MN seeks a General Manager to lead store performance, cultivate a high‑performing team, and deliver exceptional guest experiences. You will manage staffing, training, and operations to drive sales, profitability, and quality standards.

The GM role requires strong leadership, accountability, and a commitment to Caribou’s values. Expect hands‑on involvement in budgeting, inventory, and process optimization to support sustainable growth.

Qualifications

• 1–2 years restaurant, retail, or guest service management experience or related education.
• Must be 18 years or older.
• Reliable transportation.
• Ability to work full-time (47 hours per week) including mornings, evenings, weekends and holidays.

Responsibilities

• Lead the store team to maximize sales, guest experience, and profitability.
• Ensure staffing plans and schedules are up to date and communicated.
• Coach and develop team members; provide feedback and recognition.
• Uphold food safety, sanitation, and health protocols.
• Manage budgets, inventory, and cost controls to support financial performance.
• Drive guest satisfaction and loyalty through consistent execution.

Skills

Core values alignment

Team leadership

Staff development

Accountability

Customer service excellence

Education

High school diploma or GED

Tools

Toast

CrunchTime

GoSpotCheck

EcoSure

Workday

Job description

Caribou Coffee in Duluth, MN seeks a General Manager to lead store performance, cultivate a high‑performing team, and deliver exceptional guest experiences. You will manage staffing, training, and operations to drive sales, profitability, and quality standards.

The GM role requires strong leadership, accountability, and a commitment to Caribou’s values. Expect hands‑on involvement in budgeting, inventory, and process optimization to support sustainable growth.