Coffeehouse General Manager: Team, Guest, Growth

Bagel Brands; Town of Oconomowoc (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Caribou Coffee is seeking a General Manager to lead a Wisconsin coffeehouse, focusing on financial results, team performance, and guest satisfaction. You will set expectations, coach staff, and uphold Caribou’s culture of exceptional guest experience.

The role emphasizes driving sales growth, coaching and development, and maintaining operational excellence with a strong emphasis on recruitment, training, and accountability.

Qualifications

• Minimum 1–2 years of restaurant/retail/guest service management experience.
• Must be 18 years of age or older.
• Valid driver's license and reliable transportation.
• Ability to work full-time (40–47 hours per week) with overtime.

Responsibilities

• Maintain staffing levels and create accurate schedules across shifts.
• Coach and develop the team, set clear goals, and recognize contributions.
• Lead guest service to deliver Caribou's STAR experience.
• Drive sales, manage P&L, and ensure safe, compliant operations.

Skills

Team leadership

Guest experience

Financial acumen

Training & development

Problem solving

Communication

Education

High school diploma or GED

ServSafe certification

Tools

Toast

CrunchTime

Teamwox

EcoSure

Medallia

Workday

Beekeeper

Job description

Caribou Coffee is seeking a General Manager to lead a Wisconsin coffeehouse, focusing on financial results, team performance, and guest satisfaction. You will set expectations, coach staff, and uphold Caribou’s culture of exceptional guest experience.

The role emphasizes driving sales growth, coaching and development, and maintaining operational excellence with a strong emphasis on recruitment, training, and accountability.