General Manager: Lead Team, Elevate Guest Experience

Bagel Brands; White Bear Lake (MN); On-site; USD 29,000 - 54,000; Full time

Job summary

Caribou Coffee is seeking a General Manager to lead day-to-day coffeehouse operations, drive sales, and mentor a high-performing team. You will own staffing, training, and guest experience, ensuring consistency with Caribou's STAR service standards across all channels.

Successful candidates bring 1–2 years of management in hospitality, strong financial acumen, and comfort with core systems; expect full-time, on-site work and a dynamic, fast-paced environment.

Qualifications

• Minimum 1–2 years of restaurant/retail/guest service management experience.
• Must be 18 years or older.
• Valid driver9s license and reliable transportation.
• Full-time availability (40–47 hours/week) including early mornings, evenings, weekends, holidays.
• Preferred ServSafe certification or ability to obtain within 90 days.
• Experience with sales building, P&L, recruitment, and training.
• Proficiency with coffeehouse systems (Toast, CrunchTime, Teamwox, EcoSure, Medallia, Workday, Beekeeper).

Responsibilities

• Maintain staffing levels across all shifts and publish accurate schedules.
• Coach and develop a skilled team through goals, recognition, and engagement tools.
• Oversee training, onboarding, and development initiatives.
• Model policy adherence and maintain a safe environment for staff and guests.
• Lead guest service through Caribou's STAR model on every shift.
• Drive sales, profitability, and operational excellence; manage local marketing efforts.
• Ensure open, staffed, and fully operational coffeehouse during all hours.
• Manage inventory, waste, and asset processes to minimize loss.

Skills

Core values alignment

Transparent communication

Resilience & composure

Change leadership

Team collaboration

Feedback & coaching

Conflict resolution

Willingness to learn systems

Education

High school diploma or GED equivalent

Tools

Toast, CrunchTime, Teamwox, EcoSure, Medallia, Workday, Beekeeper

Job description

Caribou Coffee is seeking a General Manager to lead day-to-day coffeehouse operations, drive sales, and mentor a high-performing team. You will own staffing, training, and guest experience, ensuring consistency with Caribou's STAR service standards across all channels.

Successful candidates bring 1–2 years of management in hospitality, strong financial acumen, and comfort with core systems; expect full-time, on-site work and a dynamic, fast-paced environment.