Coffee Specialist & Guest Experience Advocate

Nestle; Scottsdale (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Performance-based incentives

401k with company match

Education reimbursement

Job summary

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our retail boutique and guide them to their perfect coffee match. You’ll engage with guests, share knowledge, and create memorable experiences that turn visitors into loyal customers.

You will be a brand ambassador for sustainability and quality coffee, enjoying a supportive, team-oriented environment with opportunities for growth and development, plus a comprehensive rewards package.

Qualifications

• Inherent people person with customer service focus.
• Able to thrive in a fast-paced environment.
• Willing to work open/close shifts, weekends and holidays.

Responsibilities

• Brand Advocate: share our mission and sustainability values.
• Customer Obsessed: maintain a hospitality mindset.
• Greet and Engage: create a memorable guest experience.
• Listen and Learn: understand customer needs and recommend coffee and machines.
• Product Knowledge and Promotions: offer tastings and showcase product knowledge.
• Team Collaboration and Respect: support and collaborate with colleagues.
• Operations and Safety: maintain boutique, assist shipments, display maintenance, cleanliness.
• Training and Learning: undergo a training period for success.

Skills

Customer service

Hospitality

Flexibility

Punctuality

Shift availability

Job description

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our retail boutique and guide them to their perfect coffee match. You’ll engage with guests, share knowledge, and create memorable experiences that turn visitors into loyal customers.

You will be a brand ambassador for sustainability and quality coffee, enjoying a supportive, team-oriented environment with opportunities for growth and development, plus a comprehensive rewards package.