Coffee Experience Specialist | Customer-Obsessed Sales

Nestlé Nespresso SA; New York (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Free Nespresso machine

401k with company match

Health and mental wellness programs

Educational reimbursement

Commuter benefits

DEI resource groups

Employee recognition program

Discounts at over 2,000 companies

Job summary

Nestlé Nespresso USA is hiring a Coffee Specialist/Sales Associate to welcome customers in our retail boutiques and guide them to the perfect coffee and machine solutions. You will create an inviting experience, drive sales, and share our values around sustainability and quality.

Join a team that emphasizes hospitality, product knowledge, and a collaborative culture, with comprehensive benefits and opportunities for growth in a fast-paced specialty coffee environment.

Qualifications

• You are a people person with a passion for customer service.
• Able to work in a fast-paced environment and adapt to change.
• Punctual and available for open/close shifts, weekends and holidays.
• Patience and resourcefulness in on-the-spot troubleshooting.

Responsibilities

• Brand Advocate: share our mission and values in sustainability and recycling.
• Customer Obsessed: provide hospitality and engage with people.
• Greet and Engage: create a memorable experience for customers.
• Listen and Learn: understand customer needs and recommend coffee and machine solutions.
• Product Knowledge and Promotions: offer tastings and showcase knowledge to grow sales.
• Team Collaboration and Respect: support and collaborate with teammates.
• Operations and Safety: maintain boutique environment, assist with shipments and displays, ensure cleanliness.
• Training and Learning: participate in a training program for success beyond day one.

Job description

Nestlé Nespresso USA is hiring a Coffee Specialist/Sales Associate to welcome customers in our retail boutiques and guide them to the perfect coffee and machine solutions. You will create an inviting experience, drive sales, and share our values around sustainability and quality.

Join a team that emphasizes hospitality, product knowledge, and a collaborative culture, with comprehensive benefits and opportunities for growth in a fast-paced specialty coffee environment.