Coffee Specialist & Customer Experience Advocate

Nestlé S.A.; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay bonuses

Coffee expertise training

Inclusive culture

Total rewards package

Job summary

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our Manhattan boutique. You will guide guests, share our coffee expertise, and create memorable experiences that go beyond simple purchases.

You’ll greet and engage with hospitality, learn product knowledge, and recommend personalized coffee and machine solutions while maintaining an inviting boutique environment and strong teamwork.

Qualifications

• People person with a focus on customer service.
• Able to work open/closing shifts, weekends and holidays.
• Patient and resourceful in day-to-day challenges.

Responsibilities

• Brand Advocate: share mission and values in sustainability.
• Customer Obsessed: deliver hospitable service to customers.
• Greet and Engage: create a memorable boutique experience.
• Listen and Learn: understand needs and recommend coffee/machines.
• Product Knowledge and Promotions: offer tastings and showcase knowledge.
• Team Collaboration: support teammates to ensure success.
• Operations and Safety: maintain boutique, displays, stock, cleanliness.
• Training and Learning: participate in onboarding and ongoing training.

Skills

Customer service

Hospitality

Communication

Adaptability

Job description

Nestlé Nespresso USA is seeking a Coffee Specialist/Sales Associate to welcome customers in our Manhattan boutique. You will guide guests, share our coffee expertise, and create memorable experiences that go beyond simple purchases.

You’ll greet and engage with hospitality, learn product knowledge, and recommend personalized coffee and machine solutions while maintaining an inviting boutique environment and strong teamwork.